Virtual Relationship Manager - Nungambakkam - Chennai

Hiring for Virtual Relationship Manager - Chennai

Good written and verbal communication skills. Linguistic capabilities (Mostly Malayalam Speaking candidates are preferable)

Role & responsibilities

To engage regularly with the customers as defined by the contact policy and provide a Consistent & Superior Digital Experience. Ensuring that customers get world-class services and their needs are

understood and met through financial products that the Bank has to offer.

To enhance Customer Relationship & while doing so, Educate, Encourage Induce the customers to use the Digital mediums for their banking transactions/ needs, while keeping a window to talk to the bank whenever customer needs.

Responsible for meeting the scorecard targets and portfolio benchmarks set and that all guidelines and regulatory requirements are followed.

So that the VRM becomes the top of the mind recall amongst the customers in the catchment for all their financial needs and services, thereby ensuring that the VRM also achieves the key performance parameters set.

Minimum 2years experience as VRM.