Virtual Patient Enrollment Specialist Company Overview: We are a digital healthcare organisation at forefront of revolutionizing healthcare through technology. Our mission is to enhance the quality of life for patients by leveraging cutting-edge AI and machine learning technologies to provide innovative care solutions. we believe in an open culture where creativity, commitment, and collaboration transform how healthcare is delivered. We are dedicated to making a meaningful impact on patient care, offering programs like the Chronic Care Program to manage and improve chronic health conditions through continuous monitoring and personalized care.
Position Summary: We are seeking a motivated and compassionate Virtual Patient Enrollment Specialist to join our team. This role is vital to the expansion of the Chronic Care Program, focusing on communicating with potential patients, primarily the elderly, about the benefits of our program. The successful candidate will be responsible for making outbound calls to prospective patients, discussing the features and advantages of our program, obtaining patient consent, and facilitating their enrollment. This position requires excellent communication skills, a passion for helping others, and a talent for presenting our program in a compelling and respectful manner.
Key Responsibilities: - Make outbound calls to potential patients to introduce the Chronic Care Program.
- Clearly and effectively communicate the benefits and features of the program, tailored to meet the needs of the elderly population.
- Obtain informed consent from patients for enrollment in the program.
- Accurately complete patient enrollment processes and document interactions in our system.
- Maintain a high level of professionalism and empathy during all patient interactions.
- Meet or exceed enrollment targets while ensuring a positive experience for each patient.
- Provide feedback from patients to help improve the program and enrollment process.
Requirements: - Ready to work in US shift
Fluent in English with excellent verbal communication skills.
- Proven experience in a customer service, sales, or patient advocacy role, preferably in the healthcare sector.
- Ability to connect and communicate effectively with the elderly population.
- Strong persuasive skills with a flair for selling health programs in a courteous and polite manner.
- High level of empathy, patience, and a positive demeanor.
- Proficiency in using computers and our software.
- A team player with a can-do attitude, eager to contribute to a culture of openness, innovation, and care.
What We Offer:
A role that makes a difference: Your work directly impacts the lives of patients, offering them better care and support through our Chronic Care Program.
A supportive and open culture: we value every team member's contribution and encourage ideas that drive innovation and better care for patients.
Professional growth and development opportunities in a fast-growing healthcare tech company.
Competitive salary and benefits package.
