Job Description
Job Purpose:
To Carry out Video Customer Identification - Responsible for carrying out Customer identification process through Video calls, adhering to Know Your Customer ( KYC )
Brief On Job Role :
- Will be required to do video KYC and service new to bank customers .
- Explore business opportunities and faster resolution time with appropriate close looping.
- Ability to collaborate with internal effectively and external teams/stake holders.
Video Customer Identification :
- Carry out Customer identification process through Video calls
- Performing due diligence checks & reviewing KYC documentation through Video calls
- Need to be consistent, thorough, accurate and credible while performing duties
- Need to be time bound & ensure the requests are closed with in stipulated timelines
Interaction Quality
- Complete and accurate capture of call interactions
- Need to ensure defect rates are kept under acceptable levels
Customer Service
- Must exhibit highest standards of customer service
- To ensure customers are comfortable through our the verification process
- Abide by Banks grooming standards
- Business Value additions
- Promoting Digital Banking services & relevant cross sell of products for a superior customer service experience through meaningful conversations
- Profiling of customers in order to aid right cross-servicing of Bank products
Audit and Service Quality
- Ensure all laid down system and process are followed as stipulated by Audit and Senior Management
- Ensure accurate and timely processing & submission of KYC requests
- Adherence to set processes of updating customer interactions
Requirements
- Education Qualification : Graduate or Post Graduate / MBA from any University.
- Basic Knowledge About Video KYC
Benefits
- It would be a rotational shift including night shifts.
- 6 Rotational weekly holidays in a month.
Requirements
Candidate Should be a Graduate Basic Knowledge About Video KYC
