Job Description
Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the bank of banks - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.
With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what is all about.
We're seeking a future team member for the role of Vice President, Fraud Detection/Surveillance Manager I to join our Middle Office team. This role is located in Pune/Chennai - HYBRID role.
In this role, you'll make an impact in the following ways:
- Manages a small team of Fraud Detection / Surveillance Clerks and Work Leads responsible for monitoring, reviewing and detecting low risk fraud; in addition, may continue to manage specialized or key accounts. Manages the performance of assigned staff, coaching and guiding on fraud detection and execution. Sets departmental priorities and allocates resources to align with business objectives and annual plan.
- Contributes to the operating protocols for the Fraud Detection / Surveillance activities of the unit. Makes recommendations for process improvements.
- Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm.
- Tracks and reports on team metrics, results; coaches and guides assigned staff on improving the execution of the account plan and achievement of goals.
- Identifies spending patterns and interacts with the clients to manage regulations established for cards.
- Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities.
- Serves as escalation point for critical service issues or roadblocks; shepherds issues through to resolution.
- Keeps abreast of all unusual requests/transactions/issues and ensures proper escalation where appropriate.
- Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
- Manages a small team of Fraud Detection/Surveillance Clerks and Work Leads who monitor cases that are low risk to the business.
- Responsible for the achievement of team goals and objectives, talent management and supervision of fraud detection/surveillance clerks and work leads.
To be successful in this role, we're seeking the following:
- Bachelors degree or the equivalent combination of education and experience is required.
- 10 + years of total work experience with at least 2-4 years in management preferred.
- Experience in financial services preferred.
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
- Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
- Bloomberg's Gender Equality Index (GEI)
- Human Rights Campaign Foundation, 100% score Corporate Equality Index
- Best Places to Work for Disability Inclusion , Disability: IN 100% score
- 100 Best Workplaces for Innovators, Fast Company
- CDP's Climate Change A List
Our Benefits
BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About Us
For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments & safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark: bnymellon.com/careers.
Organization
BNY Mellon's Asset Servicing business is dedicated to dynamically supporting our clients investments and safeguarding their assets, keeping them working around the clock and across the world. It's part of our commitment to being a true partner for our clients investment success. We specialize in operational solutions and capabilities for today's market-enhancing management and administration of investments with services that process, monitor and measure investment data from around the world. By leveraging BNY Mellon's global footprint and deep expertise, we deliver insight-driven solutions for every phase of investing.
