Job Description
Job Description
This role is responsible for leading an account with high complexity involving managed services, large program delivery, represent us and deal with CXO/SVP of the client organization. Also accountable for delivery excellence, customer delight, and employee satisfaction within the account and responsible for grooming competency in line with customer roadmap.
Responsibilities and Duties :
Responsible for planning and delivery - quality compliance, resource economic utilization and customer satisfaction.
Responsible for relationship building with customer project managers and key stakeholders within the account and responsible for customer satisfaction.
Responsible for people processes in the account, employee attrition rate, people and competency development and engagement.
Collaborate and interact with client engagement managers, program/project managers from various internal teams and Client side.
Ownership of Managed Services Operations, SLAs/KPIs, Collaboration within Applications & Infrastructure teams, People management.
Work with Project and Technology team to plan releases to augment customer experience and optimizing processes.
Identify process gaps and help plug them by simplification of the process- Producing accurate and timely reporting of program status throughout its life cycle.
Business Direction and Strategy: Strategic Thinking, Business Acumen and Commercial Thinking, Effective Decision Making, Entrepreneurial Mindset, Systems Thinking and Negotiation and Influence
Desired Candidate Profile
Fundamental project management skills
Project management tools & techniques such as Wrike, Atlassian Jira, MS Project etc.
Excellent client-facing and internal communication skills
Worked in an agile environment
Working knowledge of SDLC and Architecture
Understanding of the latest and upcoming technology developments
10+ years of experience
Enterprise Portfolio Management
Leading and managing teams in multiple technologies
In-depth understanding and experience of the SDLC
Previous in-depth experience with upselling and key account management
B. Tech / MCA is the minimum eligibility criteria
Preferred
Leading and managing teams across multiple locations
PMP / Lean Sigma / Prince II Certification
