Veterinary Practice Coordinators conduct a variety of administrative functions relevant to the operation of a hospital/ clinic including receiving phone calls, making appointments, accounts receivable and general customer service.
Compassionate Guidance- We are all passionate about animals and especially our patients. We always take the time to guide our clients to what is best for their entire family with focus on their pet. We provide a Fear Free environment for our patients to reduce fear, anxiety, and stress.
Positive workplace - Our existence is predicated on the growth of organization s and we strive for excellence in all areas.
Collaborative Communication- We work as a team, communicate as one, and convey the important messages to the pet parents/ staff and community.
As per the Industry standards (not a constraint to the right candidate)
Minimum Qualifications:
1) General office practices including computer systems
2) Proper phone etiquette and appropriate ways to handle a variety of phone calls
3) Knowledge on the patient management software
4) General computer skills including word processing and on-line services
5) How a veterinary hospital is run (generally) and what types of procedures are performed there
6) Problem solving and cognitive thinking Ability to: 1) Perform clerical work with speed and accuracy.
2) Use of emails, copier, scanner, multiple line phone etc.
3) Ability to type with speed and accuracy.
4) Proper record keeping (online & offline) 5) Collect funds in a tactful and efficient manner from credit clients
6) Greet clients cheerfully and recognize the responsibility involved in responding to client questions. Provides excellent customer service to all clients.
7) Maintain a neat and professional appearance.
8) Understand and carry out oral and written instructions.
9) Works well as a team and cooperates with others.
Minimum degree is required. Any relevant past experience with Veterinary sector will be a plus point
At least two years of recent experience in general office work in a coordinator/ Manager role. Prefer recent experience at a veterinary hospital.
Personal Requirements:
1) Genuinely enjoys working with people and animals.
2) Can work in a busy and noisy environment.
3) Will be seated for an extended period of time.
4) May be exposed to unpleasant odours, noises, and animal excrement.
