Scope of Position
The Verifications Specialist will focus on adjudicating cases based on knowledge of client specifications by applying thorough, analytical measures to ensuring cases are closed in accordance with the organizational service levels. Applies detail-oriented and critical thinking skills to ensure quality control and inventory levels are met daily.
Essential Job Duties
- Utilize keen sense of detail to ensure lead reporting is consistent and accurate. Ensure lead notes are clear, concise and without error.
- Maintain confidentiality and exhibit reliable attendance in accordance with organizational and departmental policies.
- Proactively address inventory levels on a daily basis through coordination and communication with leadership.
- Verify educational, employment and professional qualification credentials of prospective employees for clients through phone calls or emails
- Follow up with third parties for verification results on a regular basis
- Demonstrate strong verbal and written communication skills when liaising with internal and external parties and communicate in a professional manner
- Conduct research tasks as assigned by supervisors
- Collect, analyze and evaluate research information using a variety of media
- Properly document all steps taken in the research process
- Review all information and documents provided by clients and candidates carefully before initiating a new task
- Manage research tasks with rapidly shifting priorities
- Demonstrate good judgment when planning course of action and evaluating findings
- Show a good understanding of clients requirements and execute service level agreements
- Follow and implement company policy and procedures
- Proactively seek feedback from managers and training opportunities
Education & Qualification Requirements
- Bachelor's degree holder; fresh graduate
Working hours: 9:00 AM to 6:00 PM IST
Required Competencies and Skills:
- Excellent attention to detail
- Receptive to coaching and feedback, focusing on building self-development areas
- Be a quick learner who can spot new opportunities with demonstrated initiative, diligence, and attentive to detail and accuracy
- Be able to work effectively and efficiently under tight deadlines and manage projects independently whilst working as part of a wide and varied team
- Be persistent, well organized and able to work under pressure
- Proficiency in English (speaking, writing)
- Have a good grasp of Microsoft Office
