Vendor Relations Specialist

About Houzeo:

Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional

intermediaries. The platform enables users to create property listings & upload them to various portals,

connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare

the value with other properties, avail market analysis reports, fill federal/state disclosures electronically,

connect with attorneys/escrow companies, and more. The company earns revenue by offering various monthly

packages.

Houzeo is based in Manhattan, New York with offices in Charlotte, North Carolina (US) and Mumbai, India. Our

founder is a finance, real estate, and technology veteran with an ivy-league MBA. We were showcased at the

TechCrunch Disrupt Startup Battlefield in New York City. The startup is already profitable and experiencing

double digit month-over-month growth. As we are building our brand, we are growing tremendously and

launching new products to enhance customer experience and highlight partner services.

We're scaling rapidly and this in turn has created an opportunity for us to expand our services onboard

Vendor Relationship Associate.

Job Description

The Transaction Coordinator oversees and manages the administrative aspects of real estate transactions from listing to closing. This role involves coordinating with real estate agents, sellers, buyers, settlement agents, lenders, home inspectors, and other parties to ensure a smooth and efficient transaction process.

Key Responsibilities:

Document Management: Collect and organize all necessary documents for each real estate transaction. Ensure that all paperwork is completed accurately and complies with legal and regulatory requirements.

Timeline Management:

Monitor and enforce transaction timelines, including contingencies, inspections, and closing dates. Communicate with all parties involved to ensure adherence to deadlines.

Communication:

Throughout the transaction, maintain clear and timely communication with real estate agents, clients, lenders, title companies, and other stakeholders. Serve as a point of contact for inquiries and updates related to the transaction.

Transaction Coordination:

Coordinate and facilitate all aspects of the transaction process, from listing to contract to closing. Work closely with the title company, escrow officer, and other service providers to ensure a smooth closing process. Client Support: Provide exceptional customer service to sellers and buyers, addressing inquiries, and concerns, and providing regular updates on the status of their transactions. Serve as a resource for clients in understanding the transaction process.

File Management:

Maintain organized and up-to-date transaction files, both in physical and digital formats. Ensure the confidentiality and security of sensitive client information.

Problem Resolution:

Identify and address any issues or challenges during the transaction process. Collaborate with relevant parties to find solutions and keep the transaction on track.

Record Keeping:

Keep detailed records of all communications, documents, and activities related to each transaction. Provide accurate and complete documentation for compliance purposes.

Tech-Enhancement:

Get involved in the tech side of the transaction. Help the tech team with the insight and what is required to achieve the objective.

Post-Closing Activities:

Facilitate post-closing tasks, such as key handovers, utility transfers, and other responsibilities, to ensure a smooth transition for clients.

Qualifications:

Graduate

Minimum two years of account management and/or customer success/service experience preferred

Organized, detail-oriented, and able to manage 30+ clients at once

Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision

Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues

Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation

Proficiency in using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

Outstanding written and verbal communication skills, coupled with strong empathy for clients and their success.

Prepare, generate, and deliver quarterly reports and assist with billing

Notable attention to detail, self-initiated follow-through, and outstanding time management and organizational skills; and

Ability to work in a fast-paced environment and to juggle multiple and competing tasks and demands

Maximum Budget: 6.5 LPA

If interested please send me your resume [Confidential Information] or on whatsapp :7975585211