When you join Accurate Background, you're an integral part of making every hire the start of a success story. Your contributions will help us fulfill our mission of advancing the background screening experience through visibility and insights, empowering our clients to make smarter, unbiased decisions.
The Vendor Support Specialist is primarily responsible for maintaining the relationships between Accurate Background and our vendors, while assisting to ensure high quality results and minimal turnaround times. This position is relied upon for establishing and maintaining effective business partnerships.
Responsibilities:
- Manages the Vendor Support Inbox, which consists of handling various requests from teams around the company.
- Supplies timely updates and notifications of delays to necessary teams.
- Communicates effectively with courts to retrieve additional information as needed.
- Assists with training to provide better understanding of our system, policies, and processes for reporting cases.
- Conducts daily reporting to ensure searches are being completed in a timely manner.
- Handles escalations from vendors via email or by phone.
- Understands the court system and terminology.
- Performs duties and responsibilities as assigned.
Requirements:
- Handle escalated issues, requests for information and process clarifications.
- Work on email and phone communications; attend meetings as scheduled.
- Project work as required and/or assigned.
- Work with data and manipulate the information via Microsoft Excel.
- Present information on professionally prepared PowerPoint decks.
Qualifications:
- Bachelor's degree preferred.
- 1 to 3 years related work experience preferred.
- Excellent written and verbal communication skills.
- Intermediate knowledge of word processing software, including MS Word, Outlook, and Excel
- Independent and detail oriented
- Ability to work under constant deadlines.
- Teamwork oriented attitude
The Accurate Way:
We offer a fun, fast-paced environment, with lots of room for growth. We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here. To do this, we follow four guiding principles Take Ownership, Be Open, Stay Curious, Work as One core values that dictate what we stand for, and how we behave.
Take ownership.
Be accountable for your actions, your team, and the company. Accept responsibility willingly, especially when it's what's best for our customers. Give others every reason to trust you, believe in you, and count on you. Rise to every occasion with your personal best.
Be open.
Be open to new ideas. Be inclusive of people and ways of doing things. Make yourself accessible and approachable, and communicate with genuineness, transparency, honesty, and respect. Embrace differences.
Stay curious.
Stay curious even as you move forward. Tirelessly ask questions and challenge the status quo in your pursuit of new ideas, ways to solve problems, and to continually grow and improve.
Work as one.
Work together to create the best customer and workplace experience. Put our customers and employees firstbefore individual or departmental agendas. Make sure they get the help they need to succeed.
About Accurate Background:
Accurate Background's vision is to make every hire the start of a success story. As a trusted provider of employment background screening and workforce monitoring services, Accurate Background gives companies of all sizes the confidence to make smarter, unbiased hiring decisions at the speed of demand. Experience a new standard of support with a dedicated team, comprehensive technology and insight, and the most extensive coverage and search options to advance your business while keeping your brand and people safe.
