The adventure starts here:
Scapia: It's more than a credit cardit's your ticket to explore the world. We're a tight-knit crew of passionate travellers, storytellers, and dreamers who are on a mission to make travel more accessible and rewarding for everyone. Our design team is the engine behind this vision, and we're looking for a UX Writer to help guide users seamlessly through our products, making every interaction intuitive and delightful.
Your role: Product wordsmith & user journey architect
As our UX Writer, you'll play a critical role in shaping the language that guides users through our product experiences. Your words will act as wayfinding signs, ensuring users understand where they are, what to do next, and how Scapia makes their journey easier. You'll collaborate closely with product designers, researchers, and developers to craft intuitive and compelling content that enhances the user experience across our digital products.
What you'll do:
- Lead product writing efforts: Develop clear, concise, and user-friendly copy for various product touchpoints, including in-app instructions, error messages, tooltips, CTAs, and more.
- Collaborate on user experience design: Work closely with UX designers, product managers, and engineers to ensure language is a core part of the design process and flows seamlessly through the user journey.
- Ensure consistency: Maintain a cohesive brand voice across all product experiences, ensuring every piece of content aligns with Scapia's friendly, adventurous, and approachable tone.
- Create meaningful microcopy: Help users easily navigate the product by writing microcopy that guides them at every step and reduces friction.
- User testing and iteration: Use data and user feedback to inform and iterate on your writing, optimising copy for usability, comprehension, and engagement.
- Documentation & guidelines: Establish and maintain a UX writing style guide to ensure consistency across all Scapia platforms.
What you'll bring:
- UX writing expertise: 4-5 years of experience in UX writing or product content creation, preferably within a tech, finance, or travel-related product. A portfolio of your work that showcases your ability to write clear and user-focused copy.
- User-centred mindset: A deep understanding of UX principles and a passion for crafting content that puts the user first.
- Collaboration skills: Experience working with cross-functional teams, including product designers, developers, and marketers, to create cohesive, delightful experiences.
- Problem solver: Ability to simplify complex concepts into straightforward, actionable, and engaging content that enhances user understanding and satisfaction.
- Attention to detail: Meticulous with language, grammar, and tone, ensuring every word serves a purpose and aligns with the brand's identity.
- Experience with design tools: Familiarity with Figma or similar design tools for collaboration and writing within design prototypes.
The Scapia tribe:
We're not just a company, we're a community of explorers, dreamers, and doers. We work hard, play hard, and believe in the power of travel to transform lives. Our flat structure means more freedom and bigger responsibilities, so get ready to make your mark.
Ready to shape the future of travel with us
If you're a UX-savvy wordsmith with a passion for simplifying complex ideas into delightful user experiences, we'd love to hear from you. Send your resume and portfolio to [Confidential Information] or [HIDDEN TEXT].
