Hiring for an International Airline is seeking a skilled
UX Research Lead to join our team. This role involves devising and executing testing strategies to understand user needs and improve product design.Job
Location Gurugram
Work Status Work from office.
Key Responsibilities
- Plan and conduct evaluative research, such as usability tests, card sorting, and heuristic evaluations, to gain deep insights into user behaviors and needs.
- Support generative research efforts, including contextual inquiries, ethnographic studies, and data mining.
- Collaborate cross-functionally with design, analytics, product management, and customer support teams to communicate insights and drive product innovation.
- Create testable hypotheses and use research findings to validate or challenge product decisions.
- Apply knowledge of research methodologies, user-centered design principles, and statistics to product and service development in an iterative environment.
- Lead qualitative data analysis and support ongoing survey design and execution.
- Conduct secondary research, competitive analysis, and comparative studies to inform design strategies.
Qualifications
- Bachelor's or master's degree in UX, Human Factors, Cognitive Science, or related fields.
- 10+ years of experience conducting user research for software/web-based products.
- Proven expertise in user-centered design principles and research methodologies.
- Experience in quantitative survey programming, mobile/web UX research, or global product development is a plus.
This role is based in Gurugram, Haryana, and offers a unique opportunity to shape the user experience for
International Airline's digital products and services.
