US Support (Voice & Email)-Male

Division/Department: US Support (Voice & Email)

Location: Mumbai

Job Title: Executive / Sr. Executive

Experience: 0.6 -5 yrs

Education: Any Graduate

General Description

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer

questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Work Experience Requirements

Skills:

Should be good in communication skills

Candidate should be smart and with a pleasing voice as this is a customer support profile

Roles and Responsibilities:

Attending inbound calls from customers on the support numbers.

Maintain quality parameters and provide accurate information related to the query asked by customer.

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow

up to ensure resolution

Replying to emails received from the customers

US process experience is mandatory