- Manage a team of Project Assistants responsible for assisting with project recruitment to deliver projects internally against established Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Train and manage team members, delegate work, lead, train, motivate, develop and appraise staff:
- Provide first line support for any issues.
- Conduct reviews, provide development plans and monitor KPIs.
- Oversee workload within the team.
- Ensure all team members receive necessary trainings.
- Coordinate team workload, project and tasks assignment, re-assigning and coverage.
- Update or create new processes as needed, train team members on new processes.
- Collaborate between Project Assistants and the project team and assist in facilitating the communication exchange with Project Managers and Coordinators.
- Collaborate with other teams and departments as needed to achieve project goals.
- Act as a liaison between team members and management, conveying feedback and recommendations.
- Work with managers to develop, pilot and implement new recruiting strategies and options.
- Manage live projects to maintain the knowledge and experience on market research recruitment.
- Must have an excellent understanding of project recruitment methodologies for quantitative and qualitative studies; collaborate with various members of the project team, to best utilize available options to maximize internal completes.
Supervisory Responsibility
- Management and development of associate/assistance level team members.
- Oversee the training of any new employees to the team.
- Conduct quartly
- Monitor and address quality issues with individuals and team members.
- Create and execute improvement plans for underperforming team members.
Knowledge, Skill, Ability:
- Strong leadership and interpersonal skills.
- Excellent communication, both written and verbal.
- Strong Microsoft Office skills (Advanced/ Intermediate Excel) and quick learner of new technologies/software
- Proficiency in project management and collaboration tools.
- Ability to work collaboratively in a team and adapt to changing priorities.
- Problem-solving and decision-making abilities.
Minimum Experience:
- 3+ years of experience in Market Research.
- Demonstrated experience in supervising team members.
- Bachelors degree in a relevant field or equivalent work experience.
- Strong organizational and time-management skills.
- Excellent written and verbal communication skills.
- Proficiency in project management software and office productivity tools (e.g. Microsoft Office, project management software).
- Attention to detail and a high level of accuracy.
- Ability to work independently and collaboratively in a team environment.
