An international customer support executive's responsibilities include:
- Customer support: Handling customer calls and resolving issues
- Customer communication: Answering customer correspondence through email, social media, and phone
- Customer information: Providing product information and answering questions about warranties or terms of sale
- Customer records: Filing customer records, including contact information, purchases, and billings
- Customer feedback: Conducting surveys and writing reports based on customer feedback
- Customer satisfaction: Managing customer expectations and ensuring customer satisfaction
- Customer service standards: Establishing standards and protocols to promote customer satisfaction
- Customer service team: Supervising customer service representatives and ensuring they are adequately trained
Customer support executives should have interpersonal skills such as empathy, active listening, patience, responsibility, dependability, and leadership.
Job Types: Full-time, Permanent
Pay: 40,000.00 - 45,000.00 per month
Education:
- Higher Secondary(12th Pass) (Preferred)
Experience:
- total work: 2 years (Required)
- Customer service: 1 year (Required)
Language:
- Hindi (Preferred)
- English (Required)
Work Location: In person
