US Blended Process

Company Description

Provana is a specialized knowledge process management company offering technology and human-enabled solutions in credit and collections, legal processing, and revenue cycle management sectors. Our client-centric approach in Lisle, IL prioritizes process, performance, and profit to drive sustained success for our clients.

Role Description

1.Excellent command in English with neutral/US accent should have conversational skills, instant and spontaneous responsiveness while in conversation required

2.If the candidate is experienced, prior experience of handling US customer support/Travel Agent Helpdesk etc. is required

3.If the candidate is a fresher, should be tested well for neutrality of accent and conversational skills

Responsibilities

• Manage inbound/outbound calls and resolve customer inquiries in a professional manner.
• Provide timely and accurate information, ensuring customer satisfaction.
• Maintain a polite, engaging, and service-oriented demeanor during conversations.
• Adhere to established guidelines and processes for effective customer interaction.
• Escalate issues as necessary to the appropriate department.

Key Skills

Excellent spoken English with a neutral or US accent.

Ability to engage in spontaneous, clear, and concise conversations.

Prior experience handling US customer support or working with Travel Agent Helpdesk.

Familiarity with US culture and common customer service practices.

Must exhibit a neutral accent and strong conversational skills during the assessment.

Willingness to learn and adapt to the job requirements.

Qualifications

Minimum 12th pass or higher education.

Shift

• Flexible for 24*7 shifts.