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Customer Service,
Banking,
Direct Sales
Designation-Assistant Manager
Role: Customer Engagement Centre
Language: English, Hindi & any South Indian language.
Location: Hyderabad
JOB DESCRIPTION:
A Customer Engagement Center (CEC) plays a crucial role in a bank's operations by serving as a central hub for managing customer interactions and relationships across various channels. The Customer Engagement Center plays a pivotal role in fostering positive customer experiences, driving customer satisfaction and loyalty, and ultimately contributing to the success and growth of the bank.
RESPONSIBILITIES:
- To Attend the inbound calls of customers in Retail Liabilities and banking products process the queries & requests to customer's satisfaction.
- To identify and convert the opportunities for cross selling (banking product) on customer's call.
- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
- Complete the logs specified by the process (End-of-day target).
- To be aware of and comply with any updates about the process.
JOB CRITERIA:
Require Good Communication in English mandatory.
Complete 15 years of Graduation is mandatory.
Graduate without any standing arrears.
Age Limit below 29.
If you meet the minimum requirements, Kindly contact Aathiraam (7200063182) and Please Forward Your Resume To [Confidential Information]
Kindly please mention any friends or acquaintances who are interested in this opportunity.
Date Posted: 03/08/2024
Job ID: 87377831
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