Urgent opening | Assistant Manager | CTC upto 3.5 LPA-Indian Rupees at Leading Private Bank in India

Designation-Assistant Manager

Role: Customer Engagement Centre (Inbound Process)

Language: English & Tamil mandatory

Location: Hyderabad

JOB DESCRIPTION:

A Customer Engagement Center (CEC) plays a crucial role in a bank's operations by serving as a central hub for managing customer interactions and relationships across various channels. The Customer Engagement Center plays a pivotal role in fostering positive customer experiences, driving customer satisfaction and loyalty, and ultimately contributing to the success and growth of the bank.

RESPONSIBILITIES:

- To Attend the inbound calls of customers in Retail Liabilities and banking products process the queries & requests to customer's satisfaction.

- To identify and convert the opportunities for cross selling (banking product) on customer's call.

- Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.

- Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.

- Complete the logs specified by the process (End-of-day target).

- To be aware of and comply with any updates about the process.

JOB CRITERIA:

Require Good Communication in English and tamil mandatory.

Complete 15 years of Graduation is mandatory.

Graduate without any standing arrears.

Age Limit below 29.

Salary + Incentives.

5 days working + 2 days rotational week off.

If you meet the minimum requirements, Kindly contact Aathiraam (7200063182) and Please Forward Your Resume To [Confidential Information]

Kindly please mention any friends or acquaintances who are interested in this opportunity.