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Position :Manager - Order Management and Revenue Collection
(Wholesale Back Office)
Industry : Jewellers
Department : Sales and Marketing
Qualification : Any Graduate
Experience : Minimum 8 Years relevant experience
Age : Up to 35 Years
Salary Band : Up to 8.40 LPA
Job Location : Ahmedabad
Job Description:
1. Track orders and work closely with the production team to ensure timely dispatch
2. Ensure the production according to the client requirement and need
3. Be able to identify when an order needs escalating internally or expediting with a production team
4. Manage simple and complex orders to completion
5. Develops and review delivery status and report on orders
6. Organizing internal and external resources for project deliverables
7. Ensuring successful handover from Sales and Quotations to order completion and support phase
8. Hold customer calls and run reports of open orders which will be sent to customer contacts as well to the
management
Order Processing
1. Manage the entire order lifecycle from order to delivery
2. Ensure timely and accurate order entry into the system
3. Coordinate with sales, production team, and quality to fulfil orders
Customer Excellence
1. Address and resolve customer inquiries and issues related to orders
2. Provide status updates to the customer regarding their orders
Data Management
1. Maintain accurate records of orders, and customer interactions
2. Generate reports on order processing performance and status
Process Improvement &Team Management
1. Identify opportunities for process improvements in order management
2. Implement and document new procedures and best practices
3. Supervise and train back-office staff on order processing procedures
4. Conduct performance reviews and provide feedback
Revenue Collection
1. Coordinate and supervise the daily operations of revenue collection system
2. Review all outstanding revenue of order proceeded
3. Receive, review and ensure the entry of payment received from the client in
ERP software
4. Constant follow-up and communication to minimize the outstanding
payment days
5. Review and ensure the revenue collection policies and procedures
6. Manage and maintain accurate outstanding report
7. Review, calculate and perform accounting adjustment; audit and reconcile
the invoices
8. Accurate closure of client accounting ledger in coordination with account
team
9. Travelling to the client places in case of any requirement arisen
10. Preparation of revenue analysis report as needed
Management Information
System (MIS)
1. Submission of Outstanding Report
2. Submission of Client Ledger
3. Submission of Order Status
4. Submission of Non-received Order along with reasons
Required Skills/Abilities:
1. High Integrity and ethical standards
2. Proactive and self-motivated
3. Strong problem-solving skills
4. Ability to adept to changing priorities and work environments
5. Skills Required:
o Strong organizational and multitasking abilities
o Excellent communication and interpersonal skills
o Proficient in order management software
o Ability to worker under pressure and meet tight deadlines
o Detail-oriented with a high degree of accuracy
o Critical thinking
Required Experience:At-least 7 Years Experience in Order Management and Revenue Collection
Date Posted: 22/06/2024
Job ID: 82719967
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