Job Description
Accountability
Supporting Actions
Development of applicators
. Training & development of new applicators for white cement applications, new products on a regular basis in the assigned sales area
. Implementing Vikas schedules
. Organising and conducting training sessions for applicators for review & skill enhancement at head quarter level
Customer service
Customer service by providing effective customer care to enhance customer loyalty & satisfaction
. Visiting & supervising sites for better execution of job
. Finding solutions to the customers problems & issues
. Attending product & execution related complaints
Demand generation
. Organizing and conducting demand generation activities like Architects / Builders / Painting Contractors and Painters & Masons Meet , trade exhibitions, customer awareness camps, counter meets etc as per plan
. Conversion of various applications to BW applications by casting samples, follow up & providing applicators for execution for increasing white cement market potential
. Ensuring sampling of white cement applications, new products in coordination with Projects personnel for their approval
. Providing handy samples of various white cement applications, new products to retail team for promotion through retail network
. Arranging samples of various finishes for trade exhibitions and customer awareness camps etc.
. Conducting purity campaigns to educate our customers and enhancing the brand image
Attending Customer Quality Complaints:
To resolve complaints promptly & to the best of customer satisfaction in order to develop long term relationship with the customer.
. Visit to site and physically examine the application sites.
. To organize testing of product through R&D.
. Feedback to Customer & CASC Head.
Regular testing of product through independent laboratory.
CRM
CRM: CRM & appraising the management regarding competitors activities
. Organizing and conducting factory visits of applicators to ensure their loyalty
. Providing technical support to direct users & helping them in getting better quality for maintaining good relations
. Monitoring competitors product quality by collecting samples and sending the same to factory for analysis
. Briefing the retail team for competitors quality and arranging comparative analysis and reports on regular basis
Training
. Organizing and conducting training sessions for team members for white cement applications, new products
. Solving the product & applications related problems & queries of team members on a regular basis
Trainingfor white cement applications, new products.
. Organizing and conducting training sessions for team members for white cement applications, new products.
. Solving the product & applications related problems & queries of team members on a regular basis
