What do we do
The TTS Analytics team provides analytical insights to the Product, Pricing, Client Experience and Sales functions within the global Treasury & Trade Services business. The team works on business problems focused on driving acquisitions, cross-sell, revenue growth & improvements in client experience.
The team extracts relevant insights, identifies business opportunities, converts business problems into analytical frameworks, uses big data tools and machine learning algorithms to build predictive models & other solutions, and designs go-to-market strategies for a huge variety of business problems.
ROLE DESCRIPTION
The role will be Asst. Vice President (C12) in the TTS Analytics team
The role will report to the VP or SVP leading the team
The role will involve working on multiple analyses through the year on business problems across the client life cycle acquisition, engagement, client experience and retention for the TTS business
This will involve leveraging multiple analytical approaches, tools and techniques, working on multiple data sources (client profile & engagement data, transactions & revenue data, digital data, unstructured data like call transcripts etc.) to provide data driven insights to business and functional stakeholders
QUALIFICATIONS
Experience:
Bachelor's Degree with 7-10 years of experience in data analytics, or Master's Degree with 6-10 years of experience in data analytics, or PhD.Must have:
Marketing analytics experience
Experience on business problems around sales/marketing strategy optimization, pricing optimization, client experience, cross-sell and retention
Experience across different analytical methods like hypothesis testing, segmentation, time series forecasting, test vs. control comparison etc.
Predictive modeling using Machine Learning
Experience with unstructured data analysis, e.g. call transcripts, using Natural language Processing (NLP)/ Text MiningGood to have:
Experience in financial services
Experience working with data from different sources and of different complexity
Skills:
Analytical Skills:
Ability to understand complex business problems, break them down into simpler solvable parts and develop analytical approaches to tackle them
Strong logical reasoning and problem-solving ability
Proficient in converting business problems into analytical tasks, and analytical findings into business insights
Proficient in identifying trends and patterns with data
Tools and Platforms:
Proficient in Python/R, SQL
Experience in Hive
Proficient in MS Excel, PowerPointGood to have:
Experience with PySpark
Experience with Tableau
Soft Skills:
Ability to drive clear and comprehensive communication flow between business stakeholders and the team and vice versa, translating analytical findings into key insights and actionable recommendations
Ability to coach and mentor other members in the team on an ongoing basis
Ability to drive ideation on analytical projects to tackle strategic business priorities
Comfort on working with ambiguity and open-ended questions
Strong process/project management skills
Contribute to organizational initiatives in wide ranging areas including competency development, training, organizational building activities etc.
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Job Family Group:
Decision Management
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Job Family:
Business Analysis
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Time Type:
Full time
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