Trust and Safety

Job Overview:

FRND is seeking a motivated and detail-oriented Trust & Safety Professional, with a focus on user research to join our team. The candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviors on our platform. This role is critical in ensuring the integrity and safety of our user community

.
NOTE: This is a full-time, in-office role with 6 working days and rotational shift

s.
Key Responsibiliti

• es:
  Conduct User Research: Perform detailed investigations into user activities, profiles, and behaviors to identify potential fraud, sleaze, and other unethical activit
• ies.Reporting: Prepare clear and concise reports with detailed findings, including evidence of potential fraudulent or unethical behav
• ior.Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigati
• ons.Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company polic
• ies.Continuous Improvement: Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence proc

ess.
Requirem

• ents:
  Fluency in any one of the Indic languages (Hindi, Telugu, Tamil, Malayalam & Ka
• nnada)Strong customer interaction skills and the ability to build user
• trustBasic understanding of social media platforms and user be
• haviorCultural understanding of Indian culture, especially related to the specified lan
• guagesStrong critical thinking, attention to detail, and communication
• skillsAbility to work independently and as part of
• a teamPrevious experience in user research, fraud detection, or trust & safety is preferred but not req
• uired.Previous experience in sales, customer support, or any role with frequent customer interaction in a B2C setting is a

plus.
Additional Requir

• ements:
  Integrity: High ethical standards and a commitment to maintaining confide
• ntialityAdaptability: Ability to handle sensitive information and adapt to changing priorities and techn

ologies.
Ab

out FRND:
FRND, an innovative audio dating and friend discovery ecosystem for Bharat, is trying to transform the dating landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier

2 cities.
We're committed to building a safe and secure online community for the next billion users of Bharat. We have made significant investments in both human and machine-based moderation to swiftly and effectively remove harmful content creators before they impact our

communit

• y.
  Why FRND
  Embrace a culture that values insights and problem-solving, empowering you to tackle unique challe
• nges head-on.Unlock the potential for both competitive compensation packages and rapid career growth as you embark on this jou
• rney with us.Gain support in connecting with industry professionals and expanding