Overview:
FRND is seeking a motivated and detail-oriented Trust & Safety - Professional, with a focus on User Research to join our team. The candidate will be responsible for conducting thorough research and analysis to identify major potential frauds & other unethical behaviors on our platform. This role is critical in ensuring the integrity and safety of our user community.
NOTE: This is a full-time, in-office role with 6 working days and rotational shifts.
Key Responsibilitie
- s:
Conduct User Research: Perform detailed investigations into user activities, profiles, and behaviors to identify potential fraud, sleaze, and other unethical activiti - es.Reporting: Prepare clear and concise reports with detailed findings, including evidence of potential fraudulent or unethical behavi
- or.Collaboration: Work closely with other members of the due diligence team, customer support, and legal departments to ensure comprehensive investigatio
- ns.Compliance: Ensure that all investigations are conducted in compliance with legal and regulatory requirements, as well as company polici
- es.Continuous Improvement: Contribute to the development and improvement of research methodologies and tools to enhance the efficiency and effectiveness of the due diligence proce
ss.
Requireme
- nts:
Fluency in any one of the languages (Hindi, Telugu, Tamil, Malayalam & Kan - nada)Strong customer interaction skills and the ability to build user
- trustBasic understanding of social media platforms and user beh
- aviorCultural understanding of Indian culture, especially related to the specified lang
- uagesStrong critical thinking, attention to detail, and communication s
- killsAbility to work independently and as part of a
- teamPrevious experience in user research, fraud detection, or trust & safety is preferred but not requ
- ired.Previous experience in sales, customer support, or any role with frequent customer interaction in a B2C setting is a
plus.
Additional Require
- ments:
Integrity: High ethical standards and a commitment to maintaining confiden - tialityAdaptability: Ability to handle sensitive information and adapt to changing priorities and techno
logies.
Ab
out FRND
FRND, an innovative audio dating and friend discovery ecosystem for Bharat, is trying to transform the dating landscape. Focusing on the next billion non-English speaking internet users, it's changing how people connect in India, particularly addressing challenges faced by individuals, especially women, in tier
2 cities.
We're committed to building a safe and secure online community for the next billion users of Bharat. We have made significant investments in both human and machine-based moderation to swiftly and effectively remove harmful content creators before they impact our
community
- .
Why FRND
Join a culture that values innovation and problem-solving, giving you the freedom to tackle unique - challenges.Experience competitive compensation and fast-track career growth as you g
- row with us.Benefit from opportunities to connect with industry experts and expand your professio
nal network.
