Travel Sales Consultant

Job description:

As a Travel Sales Consultant Primary responsibility will be to assist customers in planning, organizing, and booking their travel arrangements & E-Visa. You will work closely with clients to understand their travel preferences and provide expert guidance to create customized itineraries that meet their needs. By offering exceptional customer service and utilizing your in-depth knowledge of travel destinations, products, and services, will contribute to the overall success of our travel company.

Responsibilities:

1. Customer Service: Provide excellent customer service by actively listening to customers travel requirements, offering personalized recommendations, and addressing any inquiries or concerns promptly and professionally.

2. Travel Planning: Understand customers travel preferences, budgets, and special requirements to create tailored travel itineraries that align with their needs. Offer expertise on popular destinations, attractions, transportation options, and accommodations to enhance the travel experience.

3. Sales and Booking: Handle the customers over chat and phone, email etc. and Convert customers inquiries into confirmed bookings by effectively promoting travel products and services, negotiating prices, and closing sales. Utilize the booking system to make reservations for flights, hotels, transfers, tours, and other travel-related services & Ability to follow up with potential customers on the phone to persuade them to purchase Visa services.

4. Product Knowledge: Stay updated on the latest travel trends, industry news, and product offerings to provide accurate and up-to-date information to customers. Actively participate in training programs and familiarize yourself with the OTA's supplier network to offer a wide range of travel options.

5. Cross-Selling and Up-Selling: Identify opportunities to enhance customers travel experiences by recommending additional services, upgrades, or add-ons such as travel insurance, airport transfers, sightseeing tours etc.

6. Relationship Building: Build and maintain strong relationships with clients to foster loyalty and repeat business.

7. Documentation and Administration: Ensure accurate and timely documentation of customer information, bookings, and financial transactions in the OTA's systems. Adhere to company policies, procedures, and quality standards to maintain professionalism and data integrity.

8. Sales Targets and Performance: Meet or exceed sales targets and Key Performance Indicators (KPIs) set by the OTA management. Regularly update your supervisor on sales progress, challenges faced, and strategies implemented to achieve target, Ability to work under pressure in a demanding work environment.

Key Requirements:

1. Candidate should have good written and verbal communication skills and will be responsible for engaging with potential customers International through online chat platforms & calls and providing product information, answering queries, and ultimately driving sales related to visa or travel services.

2. Freshers/Experienced in E-Visa or travel sales dealing in holiday packages for international destinations.

3. Freshers/Experienced sales skills with sound knowledge of handling international customers will be an edge, Sales Target Achievement.

4. Meet or exceed monthly sales targets set by the company.

5. Work towards achieving individual and team-based sales goals while maintaining high levels of professionalism and customer satisfaction.

6. High school diploma or equivalent; a degree in tourism, hospitality, or a related field is a plus.

7. Flexibility to work irregular hours, including evenings, weekends, and public holidays, as required in the travel industry.

Recruiter Information:-

Name- Ravi Phogat

Designation - Sr. HR Manager

Contact Number- 8448550986

Email ID- [Confidential Information]