Travel Program Specialist

Travel Operations and Management Support within the client organisation

• Handle traveler escalations and travel program inquiries across the end-to-end travel program, e.g. (policy, expense, preferred supplier program, insurance etc.)
• Drive the client s travel program, including change management, employee education on travel policy content, and communications on travel related activities to the relevant stakeholders in the organization.
• Support travel program onboarding and training activities related to new employees.
• Supports the implementation of any new travel tools and processes around traveler operations.
• Collaborates with client TMC to monitors agency performance targets including customer service level agreements (SLA)

Online Program Support

• Assesses travel policy rules and liaison with the online support teams (site reviews)
• Handles the direct relationship, administer configuration, and understand user navigational experiences.
• Provides site messaging recommendations based on program needs.
• Communicates product upgrades, functionality enhancements and issues.
• Shares best practices on validated online usage strategies, communications, and benchmark metrics.
• Provides an ongoing online educational support to travelers: communicating recommendations.

Reporting & Data Analysis

• Researches, analyzes, and reports on travel work streams across the client organization.
• Participates in analysis of business requirements.

Communications

• Coordinates and supports communications, progress, and standard methodologies in implementing tactical and operational travel management activities.
• Continuously updates travel information on client s intranet and travel intranet sites, demonstrates traveler communication, mentorship, and support.
• Provide ongoing updates on reported issues as needed to ensure understanding and timely completion.
• Research and resolve brought up online booking tool issues.
• Collaborate with clients and all AMEX GBT technology groups that support the online booking tools.
• Generate creative ideas to ensure product is used effectively.
• Capture and share standard methodologies across clients and segments.
• Use analytical and creative approach to condense large amounts of information into a clear, concise, effective format.
• Drive results by operating with a sense of urgency, employing effective time management to deliver results within deadlines.

• Min 5+ years experience in business travel
• Customer focused, a problem solver, who delivers positive results and solutions
• Understanding of travel data and overall travel related processes with ability to analyze spend and trends.
• Excellent technical skills on travel related technology such as online booking systems and reporting tools.
• Strong analytical skills, dedication to quality, adaptability, change management, self-motivation and partnership skills required.
• Strong communication skills, both written and verbal.
• Demonstrates personal excellence by showing personal determination and resilience and is optimistic in changing circumstances.
• Must be able to demonstrate measurable results.
• Previous experience working in a global environment is a plus.
• Highly organized and detail oriented.
• Proficient in Excel, Word, PowerPoint, and Microsoft Outlook. Additional analytical tools a plus.
• Ability to prioritise multiple priorities and good time management skills.
• Ability to handle up and set expectations to handle workflow and encouraged ETAs.