POSITION: TRAVEL HEAD/ MANAGER - MUMBAI
REPORTING To: Director
DEPARTMENT: Travel
LOCATION: Govindi (E)Mumbai
GENDER: Male / Female
OBJECTIVE
- To ensure that the travel & agency expenses towards the crew are carried out by the team as per requirement of the vessels.
- Ensuring that the travel cost of the crew is done as per the budgetary constraints set up by management.
SUMMARY
- The Travel Manager is responsible for overseeing & managing all travel arrangements for company employees, including crew members, executives, & other staff involved in the shipping operations.
- This role requires an understanding of the logistics & operational needs specific to the shipping & maritime industries, ensuring that travel is cost-effective, timely, & in compliance with company policies & international travel regulations.
QUALIFICATION / REQUIREMENT
- Bachelor's degree in Logistics, Business Administration, Tourism, or a related field.
- Certification in Travel & Tourism or a related qualification is a plus.
EXPERIENCE
- Min. 10 Years in Similar role.
- Proven experience in managing corporate travel, preferably in a shipping, maritime, or logistics environment.
- Experience in negotiating with travel vendors & managing international travel logistics.
- Flexible working hours may be needed to accommodate international time zones & urgent travel arrangements.
ROLES & RESPONSIBILITIES
- Monitoring of overall operation of travel department.
- Liaising with the external authorities, like embassy/ consulates and getting information about any changes in their policies regarding visa.
- Liaise with the airline and make the agreements for volume discounts.
- Evaluations of permanent port agent once in a year & at the same time to find out other economical agent in the vicinity.
- To do the analysis of quotations of global agencies to facilitate the management to sign of the global agreement with those agents for better discount & services.
- Ensure all port agents disbursement account & travel agents invoices are approved on time and sent to Singapore for payment.
- Ensure that half yearly & annual appraisal of all the staff in the department is done on time.
- Appointment of good vendors for road transport services who can meet our company requirement as per HSSE policy.
- To ensure that all crew expense data are correctly recorded in the system so correct reporting to be done in SRM.
TECHNICAL SKILLS
- Proficiency with travel management software, booking systems, and MS Office (Excel, Word, etc.).
- Knowledge of maritime operations and crew management systems is advantageous.
SOFT SKILLS
- Strong organizational & time-management skills.
- Excellent communication & interpersonal skills, especially in managing vendors & coordinating with various departments.
- Problem-solving skills & the ability to adapt to changing travel plans.
- Fluency in English; additional languages are a plus (especially for international travel).
KPIS
- Adherence to travel budgets.
- Timeliness & efficiency of travel arrangements.
- Employee satisfaction with travel coordination.
- Reduction in travel-related issues (e.g., delays, cancellations).
