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Job no: 523363
Brand: FCM
Work type: Full time
Location: Mumbai, India
Categories: Operations & Professional Services
FCM Asia is an Equal Opportunity Employer dedicated to finding talented and driven individuals who aspire to build fulfilling careers in a company that values and celebrates your achievements. We thrive in a collaborative team environment where fostering strong working relationships across all departments is key to promoting a culture of trust and mutual respect. Join our team and discover firsthand why we are globally recognized as an outstanding employer. Our company founder firmly believes that our business's success hinges on the success of our people.
Job Responsibilities:
Assist clients in finding the best international and domestic travel deals tailored to their specific needs.
Handle client requests including reservations, transfers, changes, and cancellations; provide alternative travel options when necessary.
Book domestic and international reservations for air travel, rail tickets, hotel accommodations, and car rentals.
Adhere strictly to Service Level Agreements (SLAs) to ensure timely and accurate service delivery.
Monitor and manage queues in the Amadeus global distribution system (GDS) to maintain high-quality service standards.
Stay informed about airline rules, regulations, and current developments affecting travel industry trends.
Collaborate effectively with interoffice departments to fulfill client requirements, including Management Information Systems (MIS) support.
Assist finance department in client debt recovery processes as required.
Proficiency in Amadeus is mandatory; experience with Implant travel management systems is advantageous.
Hands-on experience with international fares, routings, and visa processing knowledge is essential.
Qualifications:
Proven experience as a Travel Consultant in the travel industry.
In-depth knowledge of Amadeus GDS and proficiency in using it to manage bookings.
Strong understanding of international fares, routings, and visa processing requirements.
Excellent communication skills, both verbal and written, with a customer-oriented approach.
Ability to work effectively in a fast-paced environment while maintaining attention to detail.
Strong problem-solving skills and ability to adapt to changing situations.
Bachelor's degree in Hospitality, Business Administration, or relevant field is preferred.
Applications close:
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