Job Description: Airline Booking Travel Agent
- Position Title: Assistant Travel Agent
Location:
India Full-time/Part-time
Department: Customer Service/Travel and Tourism
- Reports To: Customer Service Manager
- Website: https://theairdeals.com
Join our dynamic team at Air Deals, a leading travel and tourism agency that provides exceptional travel experiences. We specialize in creating seamless travel arrangements and personalized customer service to ensure our clients have memorable journeys.
As an Airline Booking Travel Agent, you will be responsible for assisting clients with their travel needs, focusing on airline reservations. You will handle inquiries, provide travel information, and process bookings to ensure a smooth and efficient experience for our customers.
Customer Service:
- Provide excellent customer service via phone, email, and in-person interactions.
Address customer inquiries and concerns promptly and professionally.
- Offer travel advice and recommendations based on client preferences and requirements.
Booking and Reservations:- Handle airline reservations and bookings for domestic and international travel.
Process changes, cancellations, and special requests related to airline bookings.- Utilize airline reservation systems and travel software to secure bookings.
Documentation and Compliance:
- Ensure all travel documents are accurately completed and comply with airline regulations.
Maintain up-to-date knowledge of travel policies, visa requirements, and airline regulations.
- Assist clients with obtaining necessary travel documentation, such as visas and passports.
Sales and Promotions:- Promote and sell travel packages, insurance, and other travel-related services.
Inform clients about promotional offers and discounts.
Problem Resolution:
- Resolve booking issues and handle customer complaints effectively.
Liaise with airlines and other travel service providers to resolve problems.
High school diploma or equivalent; additional certification in travel or tourism is a plus.
- Previous experience in a travel agency or airline booking role is preferred.
Proficiency in using airline reservation systems (e.g., Amadeus, Sabre, Galileo).- Excellent communication and interpersonal skills.
Strong attention to detail and organizational skills.
- Ability to multitask and work under pressure.
Customer-oriented attitude with a passion for travel.
Competitive salary and performance-based incentives.- Comprehensive health and dental benefits.
Opportunities for career growth and professional development.
- Travel discounts and perks.
Friendly and supportive work environment.
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [Confidential Information] by 10th August
Air Deals is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Permanent
Pay: 12,670.86 - 20,000.00 per month
Benefits:- Flexible schedule
Schedule:
Weekend availability
Supplemental Pay: Overtime pay
Experience:
Work Location: In person
