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Job Description for L2 associates
Overview
The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.
Summary of Responsibilities
- Effectively communicate in a clear and professional manner at all times
- Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
- Effectively manage sensitive cases by reporting up the escalation matrix
- Demonstrate excellent time-management skills
- Maintains or exceeds targeted performance metrics
- Actively seek solutions through logical reasoning and identify trends to suggest process improvements
Qualitative Requirements
. Graduation in any specialization from a recognized university.
. Excellent communication skills (written and verbal) in language.
. Ability to communicate correctly and clearly with all customers
. Good comprehension skills - ability to clearly understand and state the issues customers present
. Ability to concentrate - follow customers issues without distraction to resolution
. Work successfully in a team environment as well as independently
. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
. Excellent typing skills
. Demonstrates an ability to successfully navigate websites
. Demonstrates a proficient knowledge of email applications
.Logistics background and Experience in similar role
. Proficient in Excel
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Date Posted: 13/11/2024
Job ID: 100148307
