Transition Manager

Role Description

Global Program Management Transition Management and Transformation services

Will be responsible to lead support/develop transition engagements

Responsibilities

Strategy & Planning

· Leading Transition operational and strategic planning by assessments and sign off for program of work

Acquisition & Deployment

· Complete business opportunity assessment and create business case

· Developing Statement of Work with SLAs and Cost Benefit Analysis for off shored processes & services

Operational Management

· Collaborating with internal stakeholder(s) for supporting transition of work/services

· Approving and overseeing projects and project portfolio

· Working with multiple internal stakeholders while responding to RFI/RFP from an outsourcing Solutioning and Transition perspective

· Establishing and maintaining regular written and in-person communications with the organizations executives, department heads, and end users regarding pertinent Transition activities

· Participating in remote and onsite Due Diligence exercises to understand client processes and requirements in order to draft outsourcing solutions

· Updating stakeholders with weekly or monthly Transition update

· Risk management through the transition life cycle

Project Coordination

· Involving Stake Holder Interaction, Project Planning, Estimation, Monitoring & Progress Reporting

· Project Level Issues Resolution & Technology Conflict Resolution

· Expectation & Risk Management; Cross-functional Process/Team Interactions

Others

· Managing all aspects (including governance) of transition lifecycle through its phases and Toll Gates

· Providing adequate tracking on program / project level metrics such as implementation costs and benefits tracking

· Resolving all issues that affect attainment of service delivery / metrics during the progression

· Handling all partner relationship management issues during transition before handling off the project to service delivery

· Working with various internal and external stakeholders to ensure appropriate handoff of process/service and necessary hand holding

· Participation & contribution in keeping the Transition Framework up to date