Transition Manager | 8-10 years exp | On Contract

About the job

Job Description

A Big4 Consulting firm is looking for a transition manager with 8-10 years experience in an offshoring, outsourcing, shared services environment for a 6-12 months full time contract. The transition manager would be required to support team members to execute transformations on a day to day basis and report on transition metrics i.e., timeline and budget adherence and first time right etc.

Job Summary

The transition manager would be required to project manage the entire gamut of activities for the transition. This includes leading the due dilligence, liaising with the hiring team for recruitment, working with the subject matter experts and training team to design and implement training, working with IT to ensure connectivity.

Job Responsibilities

Key responsibilities include -

Identifying and scheduling project deliverables, milestones and required tasks preparing and owning

the detailed project plan, setting up the governance rhythm and reporting out on progress

Working with recruitment team to ensure people are hired and on-boarded within required timelines

Working with the IT team to ensure all IT infrastructure is in place to ensure seamless operations

(connectivity is in place, applications can be accessed and all tools are available)

Working with the training / L&D / Knowledge management team to ensure training plans are in place and training sessions are held as per schedule and all KM compliances are in place

Working with the delivery / quality team on metrics definitions, designing templates for reporting, baselining and ensuring report outs are taking place.

Working with SMEs for solution definition

Support HR / Change management team on a need basis. Track change interventions as part of ongoing governance

Managing logistics for onsite travel for knowledge capture including visas, travel etc.

Monitoring project progress and sending regular updates to key stakeholders.

Maintaining list of open items and tracking them to closure with appropriate follow ups on actions due against other project team members with escalations for past due items wherever required.

Proactive identifications of risks and working with respective teams to ensure mitigation plans are put in place and executed

Relationship management with both offshore and onsite stakeholders

Coordinating with the admin team to ensure facility / seats are available and planning ahead of time based on the projections from the business

Required Qualifications, Capabilities And Skills

Educational Qualifications / Certifications:

MBA

Post Graduate / Graduates (any discipline)

PMP certification though not necessary, would be an advantage

Skills:

Strong knowledge and exposure to BPM industry, third party service providers / captive shared

services, in a stand-alone transition role is a must

Ability to work with senior stakeholders, excellent stakeholder management and client handling (domestic & international) skills.

Excellent communication (written and oral) and interpersonal skills

Ability to manage change in a dynamic and evolving environment.

Track record of excellent project execution / delivery

Proven ability to work with large cross functional teams

Understanding of metrics, process improvements, lean / six sigma and automation would be helpful.

Proficient with MS Office MS Excel and MS Power point in particular

Prior work experience

Prior experience in global transitions, having managed end to end transitions as a transition manager or transition lead would be an advantage

Other requirements

Willingness to travel as per project needs (during the transitions)

Working in shifts as per client geographical location (fully or partially depending on client preferences)Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.