- Conducting case for change
- Conducting change impact assessment
- Conducting customer analysis
- Delivering customer engagement activities
- Delivering communication-related activities
- Delivering training-related activities
3) Supporting the development of change capability for key change roles in GBS:
- Growing the change capability in key change roles in GBS through training, mentor and crafting materials to facilitate better change management on medium and small scale projects, and within different workstreams and areas of larger projects and programmes
- Building a culture and change capability for GBS globally in change agent and change leader roles;
- Running change sessions
Qualification & Experience and Proficiencies Crucial
- Bachelor s Degree in the relevant field
- Proficient written and spoken English
- Skilful in leading and managing change (cultural, process and behavioural) gained from delivery of sophisticated business or people change projects
- Understanding externally recognised change tools and theories
- Consistent record prioritising multiple customers effectively
- Experience leading virtual teams across multiple geographies
- Experience of working in fast-paced, high-demand, delivery-oriented environments
- Authority facilitator, able to handle customers at all levels from the leadership team to staff level. Able to agree with all levels of the organization to help guide individuals through the change of large projects
- Relationship builder, able to quickly build trust based (rather than transactional based) relationships with multiple customers
- High degree of interpersonal and influencing skills
- Expertise in internal communications
- Understanding of business and implications to people s ways of working
- Experience in agile principles
- Exposure in Agile tools/methodologies and digital transformation
Other relevant or desirable experience - Solid understanding of project management
- Critical thinking to develop, implement, and sustain an organisational change framework
- Knowledge about digitalization and being digital savvy
