Training Manager - Soft Skills

About Groww

We are a passionate group of people focused on making financial services accessible to every Indian through a multi-product platform. Each day, we help millions of customers take charge of their financial journey. Customer obsession is in our DNA. Every product, every design, every algorithm down to the tiniest detail is executed keeping the customers needs and convenience in mind. Our people are our greatest strength. Everyone at Groww is driven by ownership, customer-centricity, integrity and the passion to constantly challenge the status quo.

Are you as passionate about defying conventions and creating something extraordinary as we are Let's chat.

Our Vision

Every individual deserves the knowledge, tools, and confidence to make informed financial decisions. At Groww, we are making sure every Indian feels empowered to do so through a cutting-edge multi-product platform offering a variety of financial services. Our long-term vision is to become the trusted financial partner for millions of Indians.

Our Values

Our culture enables us to be what we are India's fastest-growing financial services company. It fosters an environment where collaboration, transparency, and open communication take center-stage and hierarchies fade away. There is space for every individual to be themselves and feel motivated to bring their best to the table, as well as craft a promising career for themselves.

The values that form our foundation are:

• Radical customer centricity
• Ownership-driven culture
• Keeping everything simple
• Long-term thinking
• Complete transparency

Roles and Responsibilities

• Develop and deliver engaging training sessions focused on enhancing soft skills such as communication, active listening, empathy, conflict resolution, and problem-solving.
• Customize training programs to address the specific needs and challenges of our customer support team, ensuring relevance and effectiveness.
• Assess the effectiveness of training programs through feedback, evaluations, and performance metrics, and make necessary adjustments to improve outcomes.
• Collaborate with departmental managers and team leaders to identify training needs and prioritize areas for skill development.
• Maintain accurate records of training activities, attendance, and participant progress, ensuring compliance with company policies and procedures.

Skills And Expertise

• 5+ years of experience
• Proven experience as a soft skills trainer,
• Preferably from the hospitality industry.
• Strong understanding of fundamental soft skills concepts and principles, with the ability to effectively teach and reinforce these skills.
• Excellent communication and presentation skills, with the ability to engage and inspire learners of diverse backgrounds and skill levels.
• Demonstrated ability to design and deliver interactive training programs that drive measurable improvements in performance and productivity.