Job Description Training And Certification Specialist
About Wooqeras an Organisation
Wooqer is a profitable hyper-growth company headquartered out of California with product teams in Bengaluru, India. Founded in 2014, we've experienced stable growth, and customers love us. Our people success first strategy is inward focused and creates a platform for you to play out your vision in Wooqer context with equally talented teams. You can read more about Wooqer at www.wooqer.com and look for Wooqer customer videos on Youtube and LinkedIn. We look forward to speaking with you!
About Wooqer As a Product
Wooqer is an App for businesses to digitize frontline operations, trusted by brands like PVR Cinemas, Skechers, Pantaloons, Lenskart, Barista, Dominos, and others. Our real-time, mobile-first app and DIY platform, are purpose-built to empower retail leaders to digitize frontline operations, compliance, audits, data collection, and team communications with intuitive reports, enabling faster decisions and visibility.
100,000+ retail stores & restaurants use Wooqer in 21 countries to share guidelines, set expectations, measure compliance, and build accountability among 250,000 users, in 11 languages, leading to both topline and bottom-line impact.
Culture & People
At Wooqer, our culture is a blend of success and happiness. We believe that making people happy is the first step towards making them successful. We're passionate about hiring individuals who are not just skilled but also share our mission and values. We prioritize attitude over skill and encourage unconventional talent to flourish in critical roles.
We trust our team to own their outcomes, which is why we have a flat hierarchy and unlimited paid-time-off policy. We focus on delivering results without excuses, embodying our core value of Ownership. Our people-centric culture prioritizes happiness, both within our team and for our customers, vendors, and investors.
If you're aligned to the mission and culture of the organisation and would like to be part of a team that's passionate about creating success and happiness every day, don't wait to apply.
We're an onsite team, working from our office in Bellandur, Bangalore.
About Role
As a Customer Success Manager- Skilling, your role is centered around training and certification, community building, and establishing strategic partnerships to enhance the reach and impact of Wooqer's platform. This role requires a strategic mindset, excellent organizational skills, and a passion for education and technology. By driving these initiatives, you will play a pivotal role in expanding Wooqer's impact and fostering a culture of continuous learning and improvement.
Responsibilities
- Manage a weekly calendar to provide online training covering all Wooqer building blocks.
- Invite, train, and certify Wooqer customers (Producers, users, and reviewers) as per the above schedule.
- Establish partnerships with colleges (management and fashion colleges) and include the Wooqer workshop in the curriculum.
- Conduct workshops at college campuses, generating awareness, enabling students towards digitization, and certifying them.
- Establish partnerships with skilling companies that train people making them job-ready to work at stores. Incorporate Wooqer user's certification in their training program and conduct the same.
- Create aspirational certification courses around Wooqer with difficulty levels that are benchmarked against similar top-class certifications
- Build a community of aspirational certificate holders
- Build top quality knowledge repository for different kinds of persona
- Build Capacity (people, process, infra, training, etc) proactively to achieve your circle goals
- Create Self training Module for the training App
Requirements
- At least 4 years of experience in Skilling and Training.
- The willingness to work from our office in Bellandur, Bangalore, 5 days a week.
- The ability to stay happy and drive positive, meaningful interactions with customers.
- A BE/BTech graduate who loves technology.
- Outstanding presentation, reporting, and communication skills.
Skills: training,certification development,customer product training
