Trainers

Impart knowledge to potential & current GDS users, working within the online as well as the traditional GDS spaces.

PRINCIPLE ACCOUNTABILITIES

Business Profitability:

Tie up with Non-ITQ customers (colleges, Travel institutes, etc.)

Customer Acquisition & Retention

Communicating with customers and sales representatives.

Gathering information about customer complaints.

Developing aggressive retention strategies based on customer feedback.

Meeting with the sales team to propose customer retention solutions

Building positive relationships with customers and business associates.

Compliance

Plan, design & conduct training on Travelport+ traditional products for internal and external clients

Prepare & conduct Evaluation and Certification of customers

Certified Travelport+ trainings for ITQ customers.

Alpha / beta testing of new products & enhancements

Developing Self

Maintain details of all activities performed for efficiency analysis

Complete functional & Behavioural trainings

MAJOR CHALLENGES

Challenge: Market is highly competitive.

You should deal with the challenge by

Retention of all account by providing required support.

Handing escalations and convincing all customer with right approach and solutions.

KEY DECISIONS

Support internal and external customers

Highlight issues to next level/Manager

Any key requirement from customer must be discussed.

DIMENSIONS

Liaise with managers to determine training needs and schedule Virtual/onsite/inoffice/Outstation sessions.

Design effective training programs

Prepare educational material such as module summaries, videos etc.

SKILLS AND KNOWLEDGE

Functional Skills:

Primary

1. Analytical Skills

2. Interpersonal Skills

3. Influencing & Convincing

4. Target Orientation

5. Strong communication skills

Secondary

Knowledge of API/XMLs and online tools.

Educational Qualification

Graduation, IATA Certified / Diploma in Travel & Tourism / Bachelors / Masters in Travel & Tourism

Relevant Experience

Essential (must have):

Travel domain experience from any travel related role.

Operations of a travel agency.

Good Communications skills & keen interest & experience in imparting trainings.

Keen interpersonal skills for customer interaction

Desirable (additional may have)

Hands on experience on any GDS/CRS system.

PERSONAL CHARACTERISTICS & BEHAVIOURS

Team player, flexible, reliable and well groomed

InterGlobe competencies

Achieve results

Collaborate with others.

Serve and delight your customers.