Purpose of the role
To develop and deliver comprehensive training programs, assessment of training needs, facilitation of training sessions, coaching and mentoring of representatives, evaluation of training effectiveness, and fostering a culture of continuous learning and development.
Accountabilities
- Design and development of comprehensive training programs, modules and resources that cover product knowledge, techniques, customer relationship management, compliance, and various tools/platforms, aligned to the company's strategies, goals, and objectives.
- Execution of needs assessments to identify knowledge and skill gaps within the team and determine training priorities.
- Facilitation of training sessions, workshops, and webinars to deliver training content to the team, ensuring effective knowledge transfer and skill development.
- Development and delivery of onboarding programs for new hires to ensure a smooth transition into their roles and provide them with the necessary knowledge and skills to succeed.
- Collaboration with leadership and other stakeholders for identification of areas for process improvement within the function and development of training initiatives to address those areas.
- Development and implementation of methods to assess the effectiveness of training programs, such as post-training evaluations and tracking of performance metrics.
- Monitoring of industry trends, methodologies, and best practices to continuously enhance the training curriculum and ensure it remains relevant and impactful.
Analyst Expectations
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practice and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
Purpose of the role
To design and implement programmes and initiatives that support the growth and development of the bank's employees and leaders.
Accountabilities
- Development and implementation of training and development programmes and initiatives, including creation and execution of training sessions, workshops, and other learning opportunities.
- Collaboration with HR and hiring managers to analyse the current and future development needs of the organisation.
- Design and delivery of classroom and digital based training content, programmes and associated User Experience.
- Management of onboarding programmes including training, onboarding materials, introduction meetings and providing support throughout the onboarding process.
- Analysis of data and metrics to measure success of talent development programmes and initiatives.
- Development and implementation of coaching and mentoring programmes, train the trainer programmes for facilitators and relevant educational materials.
- Develop and implement talent pipelining processes, identifying, managing, progressing and promoting talent capability across the bank with succession management and career progression.
Analyst Expectations
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
- Check work of colleagues within team to meet internal and stakeholder requirements.
- Provide specialist advice and support pertaining to own work area.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
- Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
- Make judgements based on practise and previous experience.
- Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
- Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
- Build relationships with stakeholders/ customers to identify and address their needs.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
