TRAINEE VIP ASSOCIATE

A Trainee in VIPServices is an entry-level position in VIP Services department. A Trainee isresponsible for providing exceptional customer service to high-value players orVIPs. The primary job function of a Trainee in VIP Services is to assist theVIP Services team with administrative tasks, such as managing guest bookings,handling guest inquiries, and ensuring that guests receive the highest level ofservice possible.

KeyResponsibilities:

Greeting guests upon arrival andescorting them to their desired location within the property.

Assisting with the coordination of VIPevents and functions, such as private parties or exclusive gaming events.

Providing VIP guests with informationon amenities and services.

Monitoring VIP guest accounts andproviding updates to the VIP Services team on guest activity.

Assisting with the processing of VIPguest requests, such as restaurant reservations, transportation arrangements,and hotel accommodations.

Maintaining accurate records of VIPguest activity and ensuring that guest preferences are noted in their profiles.

Communicating with other departmentsto ensure that VIP guests receive seamless service.

Build and maintain positive relationshipswith VIP guests, ensuring their loyalty.

Maintain strict confidentiality withregards to guest information and company operations.

Performing other administrative dutiesas assigned by the VIP Services team.

• Attend training sessions to learn new skills and improve existing ones.

Qualifications:

• Min HSSC pass, diploma or equivalent required; additional training or certification in hospitality management may be preferred.
• Excellent communication, interpersonal, problem solving skill.
• A friendly and professional demeanour.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong guest service skill with knowledge of departmental functions.
• Ability to work in a fast-paced, high-pressure environment.

Trainee in VIPServices should possess excellent communication skills and be able to work in afast-paced environment. A strong attention to detail and the ability tomultitask are also essential. The VIP Service department acts as the point of contact betweenthe VIP guest and the company, helping to build and maintain a positiverelationship. Trainee in VIP Services should have abasic understanding of company operations and be familiar with variousamenities and services offered by the company.