Aster Medcity is looking for Trainee.Service Excellence to join our dynamic team and embark on a rewarding career journey
- Training: Undergo training to understand the company's service standards, culture, and customer service best practices
- Customer Interaction: Interact with customers or clients through various channels, such as phone, email, chat, or in person, to address their inquiries, issues, and requests
- Problem Resolution: Assist in resolving customer concerns and issues, providing appropriate solutions, and ensuring customer satisfaction
- Quality Assurance: Follow established service excellence guidelines to ensure that interactions with customers meet or exceed the company's service standards
- Feedback Collection: Gather feedback from customers about their experiences and use this information to identify areas for improvement
- Documentation: Maintain accurate records of customer interactions, inquiries, and resolutions for tracking and reporting purposes
- Learning and Development: Continuously learn and develop skills in communication, problem-solving, and customer service techniques
