Trainee/Associate - KYC & Onboarding (Broking)

Role Summary:

Raise is built on this core philosophy - we will bring exceptionally great products, awesome user experience and best in class customer service to our users. We have started with our first step by launching an Investment & Trading platform Dhan (www.dhan.co) in November 2021.

As a part of our KYC & On-boarding team, you will be responsible for delivering a fast on-boarding experience to customers of Raise, at the same time adhering to all regulations from time to time. We believe in building products that our users will love, and we want them to have access to them as fast as possible this is what you enable! You will help us onboard customers in minutes, yes in minutes!

You will collaborate with internal teams like customer support team, product, growth and engineering teams and help build a great on-boarding experience for our users. You will display empathy with customers in all conversations, ensure you hear them well, and share with them the appropriate resolution (to the point) and if not now, get back to them at the earliest. We are building Raise to deliver awesome customer experience and your role is critical for us to deliver that promise.

Expected Responsibilities:

• Verification of all documents submitted by users as part of their KYC & on-boarding.
• Ability to adhere to all regulations from RBI / SEBI / IRDAI in this process.
• If required, assist the users & clients through the process and help them take through the on-boarding process.
• Track all requests for on-boarding review them in couple of minutes.
• Self-audit the documents, process, and work done with your peers, team and auditors.
• Manage and close requests from existing clients that may require change of change of KYC, updating of documents or other requests from them.
• Ensure appropriate escalation policies exist and are followed. Work collectively towards adherence to and improvement in performance and quality standards
• Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate.
• Perform quality checks to ensure that defined guideline is adhered for excellent QA scores.
• Review complex KYC cases and ensure appropriate escalation to internal teams

Expected Skills:

Graduation is a must.

1-3 years of experience in a similar role with financial services with KYC knowledge and process. Knowledge RBI and SEBI related KYC regulations and also global policies pertaining to adoptions at product level, is mandatory. Understanding of end-to-end KYC remediation/periodic review and client on-boarding process.

Smart Freshers / Grads with 0-1 year experience who want to pursue a career in KYC and customer service can also apply.

Our People & Culture

People and culture are the most important aspects of our business.

We are looking for team members just like us, in simple words - good people to work with and demonstrate following personality traits:

Be super obsessed about ensuring customer satisfaction.

(We are here because of our customers, and will be here only if we serve our customers)

Respect your work, your team, your co-workers and our customers.

(The only way to get respect is to give it first)

Speed is all that matters. Ship right and ship faster.

(You either help the team move ahead fast, or you slow it down. We prefer the first.)

Humility & politeness over arrogance & over-confidence

(If you are the smartest one in the room, bring up others to speed. We are here to serve our customers, not to prove a point.)

Quality over quantity.

(It is fine if you pick up a few things to do, but do them exceedingly well.)

Make your hands dirty irrespective of who you are.

(Our CEO & COO respond to customers everyday. Our CTO codes everyday. This is us.)

Talent and Competency over Credentials

(Skills are more important than Credentials, we learned it all the hard way with life & experiences.)

Entrepreneurial, ownership driven and disciplined.

(We trust you to help us gain and retain the trust of our customers and our stakeholders)

Less words, more action.

(Believe in something show it by doing things. Not just by talking about it)

Flat hierarchy with open culture & conversations.

(You are among all of us, and we all are with you)

Passionate about the business you are a part of.

(Do it because you are passionate about it, not because it's your job.)

Raise is an equal opportunity employer.

(We celebrate diversity and inclusion.)

About Raise Financial Services

At Raise, we are building technology-led consumer products & infrastructure services to serve Indians with Financial Services across financing, insurance, investing, payments and wealth.

We are building for the financially aware & financially literate users, largely focussing on the top 25 Mn+ tax paying residents in metros, urban cities & towns in india. Raise will offer consumer products & services that cater to these users, and will offer the same technology & infrastructure to partners in the startup ecosystem willing to take the experience to everyone in India.

Our focus is on 3 core aspects - build great products, deliver awesome experiences and provide exceptional customer services to our users.

Raise Financial Services is founded by Pravin Jadhav (ex-Founder, Managing Director & CEO of Paytm Money), Jay Prakash Gupta and Alok Pandey. We are backed by Founders & CEOs of leading technology startups like CRED, Flipkart, PhonePe, Pine Labs, Dream11, Zomato, Swiggy, Udaan, Freshworks, Freecharge, Jupiter, Shaadi, RazorPay and others. The company is also backed by institutional investors like Mirae Asset, Beenext, 3One4 Capital, Rocketship VC, Blume Ventures and others.

Connect with us: www.raiseholding.co

Learn more about our Investing Platform www.dhan.co

Raise Office Location:

Borivali (East), Mumbai. *Only Mumbai candidates would be preferred for this role.

This is an on-site opportunity.

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