Trading Services Analyst - Team Leader

Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.

Job Summary:

As a Trade Lifecycle Analyst within JPMorgan Chase, you will be instrumental in upholding the firm's strength and resilience. Your role will involve identifying new and emerging risks and applying your expert judgement to tackle real-world challenges impacting our company, customers, and communities. You will be part of a culture that promotes innovative thinking, challenges the status quo, and aims for best-in-class performance.

Job Responsibilities

• Ensure accuracy in processing in line with Standard Operating Procedures with no errors.
• Identify and escalate all errors/exceptions upon identification.
• Respond promptly to routine queries/complaints on calls/emails.
• Be audit-focused in all BAU activities.
• Comply with the firm's policies and SOPs and navigate systems quickly and accurately.
• Identify opportunities for process efficiency and implement them in a controlled manner.
• Exhibit effective communication with key stakeholders.
• Maintain thorough knowledge of SOPs and related checkpoints.
• Perform all work in accordance with department procedures and within productivity processing and quality standards.
• Exercise good judgment and maintain a high degree of confidentiality.
• Communicate effectively with Managers on problematic transactions or exceptions.

Required qualifications, capabilities and skills:

• Graduates with good academic record.
• Good oral and written communications skills.
• Must be able to work under pressure & deadline driven environment
• Able to grasp/learn concepts and procedures quickly
• Ability to work independently
• Problem solving skills
• Good time management skills
• Must be very detail oriented and analytical
• Analytical with ability to quickly assess situations and resolve complex issues

Preferred qualifications, capabilities and skills:

• Good PC skills including Microsoft office products (Excel, Word, Power point, Access). Candidates with knowledge on Advance Excel (viz. building macros) will be an added advantage.