About the Role:
We are seeking an experienced Operations Executive to join our dynamic team. The ideal candidate will have a strong background in operations, particularly in backend operations, and experience with Third Party Administrators (TPA). As an Operations Executive, you will play a critical role in ensuring the smooth functioning of our operational processes, optimizing efficiency, and maintaining high standards of quality and compliance.
Responsibilities:
- Backend Operations Management: Oversee and manage all aspects of backend operations, including process optimization, resource allocation, and performance monitoring.
- TPA Coordination: Collaborate with Third Party Administrators to ensure seamless integration of services, timely resolution of issues, and adherence to service level agreements.
- Process Improvement: Identify opportunities for process improvement and efficiency gains within the operations function, implementing solutions to enhance productivity and quality.
- Quality Assurance: Implement and maintain rigorous quality assurance measures to ensure compliance with company standards and regulatory requirements.
- Team Leadership: Provide leadership and guidance to the operations team, fostering a culture of accountability, collaboration, and continuous improvement.
- Data Analysis: Analyze operational data and metrics to identify trends, patterns, and areas for improvement, and use insights to inform decision-making and strategy.
- Risk Management: Identify potential risks to operations and develop strategies to mitigate risks effectively, ensuring business continuity and resilience.
- Stakeholder Communication: Communicate regularly with internal stakeholders, including senior management, to provide updates on operational performance, challenges, and opportunities.
Requirements:
- Bachelor's degree in Business Administration, Operations Management, or a related field. Master's degree preferred.
- Proven experience in operations management, with a focus on backend operations.
- Demonstrated experience working with Third Party Administrators (TPA).
- Strong analytical and problem-solving skills, with the ability to translate data into actionable insights.
- Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
- Proven leadership abilities, with experience leading and developing high-performing teams.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
- Strong understanding of regulatory requirements and compliance standards relevant to operations.
Preferred Qualifications:
- Certification in operations management or related field (e.g., Six Sigma, Lean Management).
- Experience in the healthcare or insurance industry.
- Familiarity with relevant software and tools for operations management and data analysis.
Location - Paschim Vihar West
Salary - 20k to 25k
Contact number: 9354998586
