TOP MNC HIRING FOR CUSTOMER SUPPORT ASSOCIATE(NON-VOICE)

Interested candidates send you cv's to [Confidential Information] or call: 8297741110

Description

top MNC currently hiring for the position of Customer Support Associate (Non-Voice) with 1-5 years of experience for Hyderabad location. The ideal candidate will be responsible for providing excellent customer service and support to our clients through various channels, including email and chat. This position requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Responsibilities

• Provide timely and accurate responses to customer inquiries and concerns through email and chat
• Resolve customer issues and complaints in a professional and timely manner
• Document customer interactions and transactions accurately in our CRM system
• Collaborate with other team members to ensure customer satisfaction and resolution
• Participate in ongoing training and development to stay up-to-date on product and service offerings

Skills and Qualifications

• Graduation/undergraduates with 1yr experience in customer support or similar role can apply
• 1-5 years of experience in customer support or related field
• Excellent written and verbal communication skills in English
• Strong problem-solving and decision-making skills
• Ability to work in a fast-paced environment with minimal supervision
• Ability to multitask and prioritize workload effectively