Qualifications
B-Tech + MBA or B-Tech ( Mechanical)
*All educational qualifications must be from AICTE/UGC Approved Institutions*
Work Experience
3+ year experience in Tractor / LCV sales.
Principal Accountabilities
- Sales target achievement
- Market share target achievement
- Dealer Viability and profitability
- Dealer manpower training & development
Roles And Responsibilities
Dealer Management:
- Has overall responsibility of managing & monitoring dealers sales performance on various sales and sales support parameters. Like providing feedback on utilization of funds, review, guide dealership in planning and growth/infrastructure of outlet and ensuring Dealership profitability
- Facilitate in planning of Dealers growth activities by conducting Sales road shows, help & plan with Dealers Sales GM-monthly sales target & review the same, monitoring of Dealers Sales incentive scheme
- Responsible for recruiting & guiding dealer's staff, monitor review their work for defined levels of performance and ensure high motivational level in team
- POS planning & forecasting
- Timely Submission and coordination with regional finance team in settlement of dealer claims.
- Work closely with dealership to improve profitability - Adherence on infringement policy with in the dealers to improve dealer retention& profitability
- Coordination with logistics department for timely billing and dispatches to avoid delay in deliveries.
- Timely submission of claims and follow up so that the money gets credited
Sales Support Activities
- Monitor SSI-focus on specifics such as Vehicle delivery process, time taken and quality of response to customers
- Ensuring smooth first contact, need analysis of vehicle required, quick & suitable financing options
- Handling customer complaint resolution, monitoring customer satisfaction parameters i.e. CDI etc
MSIL Policies & Procedures
- Ensuring adherence to MSIL policies, systems & processes like Implementing Sales Operation standards at dealership, DMS coordination, conducting BSC audits implementation of DMS, financial audits, monitoring working capital requirements / gaps
- Working within the assigned budget
- Improving RO/dealer systems & processes / SOP implementation
Market Intelligence
- Ensuring through regular customer feedback capturing of product & services
- Track competition activities, sales trends, consumer schemes and dealer incentive programs in order to stay competitive in the field actions
