Sourcing and managing channels from the market and acquiring business from them
Ensuring quality portfolio by minimizing delinquency and rejection
Extensive knowledge and understanding of retails assets, products, operations and current market trends
Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
Managerial & Leadership Responsibilities:
Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity
Create environment for team to focus on automation and digital enablement to fulfil customer needs holistically
Attract & retain best-in class talent to meet Banks rapid growth targets
