- The role entails scaling up the business for the Credit Card lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner
- Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same
- This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs
Roles & Responsibilities:
- Acquisition of Credit Card customers in the identified segment and reference generation from the specified catchment area
- Grow the AUM base for Credit Card lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met
- Collaborate with the Product Head Credit Cards to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DST s are appropriately incentivised.
- Ensuring quality portfolio by minimizing delinquency and rejection
- Extensive knowledge and understanding of retails assets, products and operations
- Identifying the changing market trends, channel development for acquiring business and provide high quality customer service
- Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice
- Ensure the successful adoption of internal compliances & regulatory framework across the business
Secondary Responsibilities:
- Recommend process changes in order to improve service efficiency and quality across the assigned area
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
- Leverage in-house synergies through collaboration with internal stakeholders
Educational Qualifications:
Graduation - Any Graduate
Experience: 2-5 Years of experience in Credit Cards
