- The role entails scaling up the business for the Consumer Durable Loan lending for a designated area by delivering banking needs to the customers in the most cost efficient and technology effective manner
- Role will closely collaborate with Retail team - Product Head, Operations, Sales, IT, Credit, BIU for same
- This role encapsulates the responsibility of providing a seamless and fulfilling customer experience and ensuring IDFC First becomes the primary bank for all banking needs
Roles & Responsibilities :
- Acquisition of Consumer Durable Loan customers in the identified segment and reference generation from the specified catchment area.
- Grow the AUM base for Consumer Durable Loan lending solutions and ensure that the overall revenue, cost, profitability and portfolio quality targets are met.
- Collaborate with the Product Head Consumer Durable Loan to ensure that the customers are offered the best in class solutions funding/multi funding requirements and key DSTs are appropriately incentivized.
- Ensuring quality portfolio by minimizing delinquency and rejection.
- Extensive knowledge and understanding of retails assets, products and operations.
- Identifying the changing market trends, channel development for acquiring business and provide high quality customer service.
- Design a fulfilling customer journey leading to customer delight and making IDFC First their banking partner of choice.
- Ensure the successful adoption of internal compliances & regulatory framework across the business.
Education Qualification:
Graduation: Any Graduation.
Post-graduation : Any Post-graduation
Experience : 2-5 years of relevant experience.
