- The role bearer has the responsibility to manage a team and co-ordinate the operational recovery activities for an area credit portfolio in their assigned territory
- It includes administration of corporate policies and procedures and ensure that front delinquencies are minimized
- Working closely with the legal team so that they can provide sound legal advice on how to manage delinquencies that the company faces
- The role bearer end to end collection responsibility for the collections of the area allocated contributing to the larger organizational objectives of the bank
- This is a critical role that has a direct impact on the financial institutions budget planning
Roles & Responsibilities:
- Responsible to handle an area for collections of specific products
- Responsible for collection efficiency and cost of collections for the assigned area
- Responsible to track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters
- Responsible to review account allocations and collections targets by bucket to agencies/ in house team
- Regularly follow up with the default customers through a dedicated team
- Ensuring that the collection agencies and executives adhere to the legal guidelines provided by the law in force
- Manage productivity by fixing productivity parameters for In-house / Agencies / collection executives monitoring performance against set parameters and daily reviewing the same
- Making sure that there is adequate Feet on Street availability area-wise / bucket-wise / segment-wise
- Ensuring that detailed background and reference check has been done of agencies / DCTs being appointed and evaluate them constantly
- Collaborate with legal team to ensure legal action is taken on specified cases
- Building relationships with key clients to ensure timely collections are made
- Determine suitable tactics or strategies for timely collections
- Recommend process changes in order to improve service efficiency and quality across the assigned area
- Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high-quality customer service
- Leverage in-house synergies through collaboration with internal stakeholders
Educational Qualifications:
Graduate - Any graduation
Post Graduate - Any Post-graduation
Experience: 5-10 years of experience in collections
