Telugu Voice Process

Description

We are seeking a talented and motivated Telugu Voice Process Associate to join our team. The ideal candidate should have 0-3 years of experience in the job market context of India and should be able to provide excellent customer service over the phone. The candidate must be fluent in Telugu and have a good understanding of English.

Responsibilities

• Handle inbound and outbound calls in Telugu and English
• Provide exceptional customer service to callers
• Resolve customer complaints and issues
• Document all customer interactions in the company's CRM system
• Adhere to call center policies and procedures
• Meet or exceed performance metrics such as call quality, customer satisfaction, and call handling time

Skills and Qualifications

• Fluency in Telugu and English is mandatory
• 0-3 years of experience in a similar role
• Excellent communication skills
• Strong problem-solving skills
• Ability to multitask and work under pressure
• Basic computer skills
• Ability to work in a team environment
• High school diploma or equivalent