Job Summary
Telecaller is responsible for handling sales over the phone entirely by solving questions in regard to the product or service provided by the company. To collect desired information from the clients, understand their requirements, follow up with them on a regular basis and maintain healthy relationships.
As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
Roles And Responsibilities
- Answering calls and resolving queries about product or company.
- Conveying verbal acknowledgments of offers to our Sales group for closing.
- Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
- Maintains operations by following policies and methodology and functional changes.
- Keeps up quality service by adhering to organization guidelines.
- Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.
- Responding to inquiries concerning things or the organization
- Posing questions to comprehend client necessities and close sales
- Considering the details of each offering and staying side by the side of updates to these contributions.
- Acquiring and updating an individual's contact details.
Requirements
Proven experience as a telecaller or other customer service role.
High school diploma; B.sc/BA will be added advantage.
Excellent knowledge of the English language
Good knowledge of computer programs like (CRM software) and other telephone systems
Proven track record of successfully meeting sales quota over the phone.
Ability to switch communication styles
Skills
Proficient in communication and interpersonal skills
Research and record-keeping skills
Verbal communication
Outstanding negotiation skills to resolve issues and address complaints
Data entry and telephonic skills
