We are looking for experienced Telesales Team Leaders for B2B Software Sales targeting USA based clients and to lead our growing telesales team. You will be responsible for setting weekly and monthly sales targets, designing and implementing sales strategies, monitoring the performance of the sales team, training new telesales staff, and handling escalated customer complaints as a telesales team leader.
Roles and Responsibilities
- Meeting with sales managers discuss telesales strategies.
- Writing sales scripts and customer answer sheets.
- Assisting the team to close the sales.
- Setting weekly/monthly sales targets.
- Implementing sales strategies.
- Compiling and presenting sales reports.
- Training junior telesales staff.
- Handling escalated customer complaints.
- Leading the telesales team and assisting junior staff.
- Thoroughly monitoring the performance of the sales team.
- Maintaining customer relationships.
Key Requirements
- Minimum 1+ year of experience working as a Telesales Team Lead.
- Strong leadership and sales skills.
- Multitasking ability.
- Excellent verbal and written communication skills.
- Ability to manage and lead under pressure.
- Ability to write and present reports.
- Strong organizational skills
