Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and walk-ins and converting them into premium memberships at the Centre
Handling telephonic and walk-in enquiries at the centre
Making outbound calls to Shaadi.com members / other enquiry database and offering them matchmaking solutions
Following the defined sales process to convert Enquiries into members
Recording all the details of the enquiries in the specified format and entering them into system
Getting all the statutory ID and qualification proofs from the premium members and storing it safely
Making required number of calls for following up with Enquiries which are not converted
Updating the details of follow-up in the system
Meeting Sales and conversion Targets
Appearing for periodic evaluations
Maintaining various reports related to Sales and Accounts
In case call needs to be escalated, noting details and forwarding it to the seniors
Interfacing with walk-in customers, explaining to them features of Shaadi.com/Centre and converting them to Premium Membership
Maintaining all documentation that pertains to the above responsibilities
Coordinating with the service team to smoothly handover converted members
Requirements
Minimum HSC passed
Extremely presentable with a pleasing personality
Fluent in English, Hindi & Telegu with a neutral accent
Minimum 6 months of work experience (preferably from Insurance, or Sales experience from Telecom or Financial sector)
Familiarity with the Internet and the usage of computers
High level of empathy
At least average writing skills
Service orientation and listening skills
Handling irate customers
Problem solving and objection handling abilities
Strong local culture sensitivity
Clear diction and clarity in speech Good to have
Bachelors Degree
2 years experience developing customer-facing skills
Maturity & sensitivity to deal with all kinds of people, specially elderly people
